Information Questions

FREQUENTLY ASKED QUESTIONS

Will I receive the same product as the one I see in the photo?

We assure you that you will receive exactly the same product as the one you are viewing in the photo. At The Exceptional Furniture, our commitment to quality and authenticity is paramount. Each item in our collection is carefully selected and created with meticulous attention to detail to ensure that your shopping experience reflects the beauty and integrity of our furniture. Shop with confidence, knowing that the exceptional quality you see is the exceptional quality you will receive.

Where can I check my purchase receipt?

To view your purchase receipt, you can go to the order history section in your customer account. Once logged in, go to the order history where you will see a list of all your past transactions. Select the specific order for which you want to see the receipt, and you will find the complete details of your purchase, including the receipt, which you can view, download, or print as needed. At The Exceptional Furniture, we strive to make your shopping experience as transparent and convenient as possible.

How can I return an item?

If you want to return an item, we simplify the process for you. Log into your customer account on our website and go to the 'Order History' section. Find the order containing the item you wish to return and follow the instructions to initiate the return process. Make sureyou comply with the specified return conditions, such as the return period and the condition of the item. Once your return request is approved, Follow the steps provided to return the item. Our dedicated customer service team is here to help you every step of the way, ensuring a smooth and satisfying return experience.

Are you going to restock the items marked as "out of stock"?

We strive to maintain a regularly updated inventory to meet the demand of our customers. If an item is currently out of stock, we are actively working to replenish our inventory to ensure you can get the products you want. We recommend that you check our website regularly as we update our stocks frequently. In addition, you can subscribe to our newsletter to receive notifications on new arrivals and replenishments. Our team is committed to providing you with exceptional service and meeting your needs efficiently.

Where can I have my order delivered?

We offer convenient and reliable delivery to meet your needs. During the ordering process on our website, you will have the opportunity to select the delivery address of your choice. Be sure to provide accurate information to ensure trouble-free delivery. Whether you want to receive your order at your home, workplace, or other specified address, we strive to make the process as flexible as possible. Explore our delivery options at checkout and choose the one that best suits your preferences.