1. Introduction
    At TRIBAL ART, we strive to provide you with exceptional furniture and a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help with our returns and refunds policy.
  2. Eligibility for Returns
    To be eligible for a return, your item must meet the following criteria:
  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging, with all tags and labels attached.
  • You must provide the receipt or proof of purchase.
  • The return must be initiated within 14 days of the delivery date.

 

The shipping cost back to TRIBAL is at the charge of the customer

If you have any questions about the return process, please contact our customer service.  All returns must be made via our shipping partners. Please see below for more detailed instructions and terms regarding returns.

The customer has the right to return an item if:

  1. The order has been cancelled according to the terms and conditions by notifying TRIBAL ART within 14 days of delivery.
  2. The item has not been used.
  3. The item is in the condition that the customer received it in, and is returned with the original package. It means that the item has been repackaged in its original or an equivalent shipping box. If your items were delivered on a pallet, please keep it for a potential return.

Please note that the right to return products does not apply to:

  • Custom-made products which are ordered from the manufacturer according to the customer’s wishes.

If you return or exchange an item, you are responsible for the risk of possible damage. A damaged item will not be accepted as a return or exchanged if it cannot be established that the item has been damaged while in transit to the customer.

 

  1. Non-Returnable Items
    Certain items are non-returnable, including:
  • Custom-made or personalized items.
  • Items damaged due to misuse, negligence, or accidents after delivery.
  1. Return Process
    To initiate a return:
  2. Contact Us:Email us at contact@theexceptionalfurniture.com within 14 days of receiving your item. Please include your order number, the item(s) you wish to return, and the reason for the return.
  3. Return Authorization:Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
  4. Packaging:Securely pack the item(s) in the original packaging and include the RMA number inside the package.
  5. Shipping:You are responsible for paying the shipping costs for returning your item(s). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  6. Inspection and Refunds
    Once we receive your returned item, we will inspect it to ensure it meets the return criteria. After the inspection:
  • If the return is approved, we will process a refund to your original method of payment. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card provider.
  • If the return is not approved, we will notify you by email, and the item will be sent back to you at your expense.
  •  
  1. Exchanges
    We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
  2. Damaged or Defective Items
    If you receive a damaged or defective item, please contact us immediately at contact@theexceptionalfurniture.com. We will work with you to resolve the issue promptly, either by offering a replacement or a refund.
  3. Late or Missing Refunds
    If you haven’t received your refund yet, please check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact@theexceptionalfurniture.com.
  4. Contact Us
    If you have any questions about our Returns and Refunds Policy, please contact us at:

TRIBAL ART
89 Avenue de la Libération
Telephone: +33 (0)4 90 20 84 60
Email: contact@theexceptionalfurniture.com